Refund policy

1. Replacement Request Window

• You have 7 days from the date you receive your item to request a replacement.

• Customers will have 3 days to get refund after receiving product 

2. Verification Process

• All replacement or refund requests must be approved by our Customer Support team.

• Record a short video clearly showing the damage or not working product and email it to us.

• You have to return us product as you received. 
• You need to send us product in same box we send it to you otherwise we will not accept any replacement

3. Processing Time

• Allow up to 5 business days for us to review your video and approve the replacement or refund.

4. Return Shipping

• Once your replacement or refund is approved, we’ll email you a prepaid return shipping label and detailed instructions on how and where to send the item.

• Important: Returns sent without prior approval will not be accepted.

• Damaged & Non-Working Items: We will send you a replacement (We might charge you shipping fee upto 300 based on your location)

• Refund : you will get refund in 3 working days once we get our products back

6. Questions?
If you have any questions about our policy or need assistance, please contact us at:
📧 phanashlights@gmail.com